Trainee Support

Pastoral Care

Education providers in New Zealand, have the responsibility to ensure our students have a voice that is heard, and are safe, cared for and supported on the learning journey.

About the code of Pastoral Care of Tertiary and International Learners:

The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 (the code) has been developed to protect the well-being of all tertiary learners both domestic and international and came into effect in January 2022.

The code sets out the outcomes and requirements that all tertiary education providers must meet for the wellbeing and safety of their domestic and international tertiary learners.

What is the code?

The code sets out the outcomes and requirements all tertiary education providers must take in promoting and supporting student wellbeing, development and educational achievement.

Under the Code, all tertiary education providers should be helping all learners to be:

ensure learner wellbeing and safety.
provide safe, inclusive, supportive and accessible physical and digital learning environments
collect and use student voice to inform our practice
ensure learners have a wellbeing and safety system

The code has twelve outcomes, it is the tertiary education provider's responsibility to ensure that the requirements that apply to their organisation are met.

As Chivalry Training Providers only enrolls students who already live in New Zealand and does not offer student accommodation, only outcomes 1 through to 4 apply to Chivalry Training Providers.

Outcomes 1 to 4: Applies to all domestic and international tertiary providers

Providers must take a whole-of-provider approach to maintain a strategic and transparent learner wellbeing and safety system that responds to the diverse needs of their learners

Providers understand and respond to diverse learner voices and wellbeing and safety needs in a way that upholds their mana and autonomy.

Providers must foster learning environments that are safe and designed to support positive learning experiences of diverse learner groups.

Providers must support learners to manage their physical and mental health through information and advice, and identify and respond to learners who need additional support

As an organisation we use the Te Whare Tapa Whā model to help us understand wellbeing.

Summary

We strive to continuously improve, and a record of no complaints reflects our commitment to providing a positive learning experience.

What should i do if i wish to raise a concern?

If you have any concerns you wish to raise or if something isn't working for you, you should speak with Chivalry Training Providers Managing Director first.

You will need to follow Chivalry Training Providers complaints procedures.

If you wish to proceed to take your complaint further please feel free to contact NZQA or get in contact with Study Complaints on Free phone: 0800 00 66 75 or by email to study complaints.

For more information visit: http://www.nzqa.govt.nz/know-the-code