Terms and Conditions for Use of Website
As a Chivalry Training Providers Ltd Customer, you agree to these Terms and Conditions.
In these Terms and Conditions:
- ‘Service’, ‘Services’ means any service that is provided by Chivalry Training Providers Ltd including but not limited to training courses;
- ‘We’ and ‘Us’ and ‘Our’ means Chivalry Training Providers Ltd;
- ‘You’ and ‘Your’ means a Customer;
- ‘Website’ means the Chivalry Training Providers Ltd website at URL www.Chivalry Training.co.nz;
- ‘Customer’, ‘Customers’ includes any person registering for a service from Chivalry Training Providers Ltd.
Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions from time to time and if we do so we will revise the date and revision number of this document.
Cancellation or rescheduling of training courses and/or booked services may be made over the phone with Admin Team but must be confirmed in writing to either Alex Michaelides (alex@chivalrytraining.co.nz) or your point of contact at Chivalry Training Providers.
Refund and Cancellation Policy fees are based on full course costs and will be incurred on the following basis:
- Where you have given notification to Chivalry Training Providers Ltd at least 7 working days prior to scheduled training or booking, there is no cancellation fee
- Where you have given notification to Chivalry Training Providers Ltd within 3-6 working days prior to scheduled training or booking, there is a 50% cancellation fee
- Where you have given notification to Chivalry Training Providers Ltd less than 2 working days prior to scheduled training or booking, there is a 100% cancellation fee – NO REFUND if pre-paid.
Rescheduling Policy fees are based on full course costs and will be incurred on the following basis:
- Where you have given notification to Chivalry Training Providers Ltd at least 7 working days prior to scheduled training or booking, there is no reschedule fee.
- Where you have given notification to Chivalry Training Providers Ltd within 3-6 working days prior to scheduled training or booking, there is a 10% reschedule fee.
- Where you have given notification to Chivalry Training Providers Ltd less than 2 working days prior to scheduled training or booking, there is a 20% reschedule fee.
Failure to attend training
Failure to attend a course will result in a ’No Show’ attendance status. All ‘No Shows’ will be charged 100% cancellation fee.
Late Student Arrival
Within 60 minutes of scheduled start time: Student may remain on course only at the trainer’s discretion. Over 60 minutes of scheduled start time: Students may not attend the course. Should it be necessary for the student to return to complete the course at a later date due to late arrival issues Chivalry Training Providers Ltd reserves the right to pass on any associated costs to the student or their employer.
Special Requirements
At the time of booking, Chivalry Training Providers Ltd must be advised if the student has any special requirements, including but not limited to health, literacy and cultural requirements. Where a reader/writer is required, it is the Customer’s responsibility to supply one. The reader/writer cannot be another student attending the same course or a family member. Please note the Dangerous Goods Endorsement course does not permit the student to use a reader/writer.
Chivalry Training Cancelation
Chivalry Training Providers Ltd will not be liable for any costs incurred by the Customer due to cancellation arising from circumstances beyond our control including but not limited to Trainer illness. Chivalry Training Providers Ltd reserves the right to cancel any public course if the course has not reached its minimum number.
Chivalry Training Providers Ltd Withdrawal
Withdrawal by Chivalry Training Providers Ltd is defined by NZQA as voluntary or regulatory closure, insolvency, ceasing to offer an enrolled course, or withdrawal or accreditation or course approval by NZQA. As such, these events are outside of your control. If you are enrolled in a course, you will receive 80% refund if pre-paid.
Course/Training Schedule
The availability of courses and dates published on the Website are subject to change without notice. We reserve the right to cancel or alter the dates of any ‘open’ courses due to insufficient numbers of students. We reserve the right to suspend training where to continue would breach the Health and Safety at Work Act 2015 (“HSWA”), or where continuing might place students at an unacceptable level of risk. We reserve the right to refuse to train any person who is deemed by us to be unfit due to health reasons including but not limited to intoxication or behavioural issues. We reserve the right to refuse to train any company, employee or individual who we reasonably believe may be in competition with us. Course duration may vary based on number of Students attending and level of knowledge and / or experience.
Company Specific Courses
If training is held at the Customer’s premises, the Customer agrees to provide all facilities including; training room, air-conditioning / heating, bathroom access, power outlets, tables, chairs, whiteboard, projector screen/white wall, and tea/coffee facilities. Facilities for specific courses are as specified in the confirmation email and are according to the course requirements. The Customer also agrees to pay minimum daily rate for the specific course regardless of how many employees attend. Minimum daily rates are subject to course type and length.
Safety Gear and Personal Protective Equipment (“PPE”)
In accordance with the HSWA, all students are required to comply with any instruction, policy or procedure issued by Chivalry Training Providers Ltd in relation to the use of PPE. This includes, but is not limited to, the wearing of hard hats and safety footwear. Failure to comply may result in a student being removed from the course in the interest of safety. Should it be necessary for the student to return to complete the course at a later date, Chivalry Training Driving Academy reserves the right to pass on any associated costs to the student or their employer.
Payment Terms
‘ON ACCOUNT’ – The Customer agrees to make full payment for Services as per date on invoice unless you have agreed approved payment terms with Chivalry Training Providers Ltd.
‘INDIVIDUALS’ – The Customer agrees to make full payment prior to attending the course. The booking/space is not secured until full payment has been received by Chivalry Training Providers Ltd.
Prices and Additional Fees
The prices published on the Website are subject to change without notice unless you have an agreement with us stating otherwise. The Customer agrees to pay any additional costs incurred by Chivalry Training Providers Ltd, such as travel and accommodation when local resource is unavailable. These charges will be charged at cost to the Customer and will be advised during the booking process.
Replacement Operator Cards/Certificates
Issuing Replacement Operator Cards or Certificates will incur an administration fee of $25 + GST per card/certificate and requires payment before the request can be completed.
NZQA Framework Registration
As an NZQA accredited Private Training Establishment (PTE) we upload credits to the NZQA Framework within 14 days following course completion based on awarded competency. Additional charges will apply per extra unit/credit added at the time of booking.
Student Progress / Requirement for Completion
Learning objectives are detailed at the beginning of each training module and assessment is conducted throughout the course. A practical assessment may also be conducted in some courses. Students will be required to achieve the required level of competency in all areas of the assessment to be awarded the unit standard(s) and credits. Assessment is conducted in compliance with competency based assessment according to NZQA criteria.
Competency
It is Chivalry Training Providers Ltd’s intention to mark a course student as Achieved “A” or Not Yet Achieved “NYA” upon completion of the course. A student who is marked as "A" will receive their Operators card or equivalent Certificate within 1 weeks of completing the course. A Student who is marked as "NYA" cannot have the unit standard accredited to them and will not receive any certification. The Customer will be advised if a Student is marked "NYA" with an explanation given. A plan will be developed with the Customer to ensure that the Student has all opportunities available to achieve competency status on a case by case basis.
Attestation Forms (evidence or proof of something)
Where an Attestation Form is required, the student will have a timeframe given from the date of the course to complete and return the form to Chivalry Training Providers Ltd. Failure to return a completed Attestation Form before due date may prevent the unit standard being processed as competent.
Course Pre-Requisites
The Customer accepts full responsibility for failure to abide by any course pre-requisites. This includes, but is not limited to, completing and returning course paperwork, evidence of competency, attestation forms. Failure to meet the pre-requisites most likely will result in additional fees. Pre-requisites are outline on our website, course information sheets and course confirmation letters.
Funded Courses
Chivalry Training Providers Ltd accepts no responsibility for the withdrawal of any funding or subsidies. In the event that funding or subsidies are withdrawn, or the Customer is found not to be eligible for the funding or subsidy, Chivalry Training Providers Ltd will invoice the Customer the full course cost and the Customer remains liable for that amount.
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